Generark wants to be trusted as the safest and most reliable backup battery generator on the market. In order to do so, customers need to be able to trust in not only the product itself, but the company, as well. That is why Generark offers the most comprehensive warranty for its products in the generator industry. Generark stands behind its products, and here is why you should too.
1. The Warranty Spans 5 Years
The best part of Generark’s warranty policy may just be the length of time it spans--five whole years from the day your backup generator arrives at your home. Generark understands that you may be purchasing a home generator out of an abundance of caution, which is highly recommended if you live in a blackout-prone region. With that in mind, they allow the five year window of exchange for defective products.
2. There's Even A 30-day Refund Policy
From the day your backup generator arrives at your door, you have 30 days to decide if it is the right product for you. Test out the features, like eight ports and three ways to recharge, to truly understand if it can be beneficial to your family to keep it. If not, return it within the 30 day window for a full refund. Or, if you like a different product better, exchange it for a different one!
3. It Starts The Day Your Product Arrives
As we’ve mentioned already, the warranty on Generark’s backup generators start the day the product arrives, and not the day you place your order. While we rely on fast, free shipping to get our products to our customers as quickly as possible, we always understand that there can be delays at any point of the shipping process. That’s why we don’t let you waste your warranty time before you've even had a chance to open your backup generator.
4. We'll Test The Product For You
If you believe there is a problem with either your HomePower ONE or SolarPower ONE, you can take advantage of our five year warranty and ship the product back to us. At that point, we will then test the product out for ourselves to really investigate what went wrong with the unit. If we find there’s nothing wrong with the unit, we’ll send it back to you for continued use!
5. If It's A Simple Fix, We'll Fix It
Sometimes, the fix is as simple as some configuration adjustments. If this is the case, we gladly do whatever is necessary to fix the unit and send it back to you as soon as possible. That’s part of our safety and reliability guarantee!
6. Replaced Free Of Charge!
If during product testing we find that there is truly a defect with your unit, we’ll replace it at cost. You’ll receive a brand new HomePower ONE or SolarPower ONE. Just pay shipping and you’ll be ready for your next power outage.
We’re not exaggerating when we say our five year limited warranty is the most comprehensive in the industry. We firmly stand before the quality, safety, reliability of our backup battery generators and solar panel power generators. We want you to feel confident that the products you purchase will keep your family protected and connected in emergencies, not adding more stress to your plate.
About Generark: Generark is the most reliable source of emergency backup power for your home and community. From the HomePower ONE power station providing portable access to electricity, to the SolarPower ONE as a source for recharging, never be disconnected from what matters most to you. Learn more about how Generark can bring protection and security to your family on our website. Never face a power outage alone with a backup battery generator and solar panel from Generark.