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Two improvements that Generark needs to take care of: First, a "Getting Started" manual needs to be included with the product. Second, why don't you sell in your accessories extension cables for the solar panels? Three foot cables are no where near long enough. You would have to put the generator outside to charge.
Really happy with the unit. It needs cable extensions.
Just received the generator. I fully charged it and did a quick test run - everything worked as I had hoped for and expected. Beautifully designed and space saving, with sufficient power to run all essential items (fridge, wifi router, sump pump, some lights, etc.) for many hours. Should be sufficient for the occasional power outage in our area that usually lasts anywhere from two to six hours. The design of this generator (or power bank) is so cool that I could actually place it next to my high-end stereo and it would look like an expensive amplifier! By the way, it was very well packaged, so no shipping damage.
I was looking between this product and something similar with Jackery. I chose this company based on the customer service actually answering question. The 5 year warranty is a plus and have tested it with a very good result. I was worried about losing food so I tested my backup using my refrigerator. Without the panels I estimated that I could keep my food safe for at least 12 hours before needing to use the panels or using the panels together perhaps depending on the sun for a couple of days. Needs an extension cable but at the time of purchase a longer cable wasn't available. I've put in a purchase for a longer cable and will confirms testing. So far I'm happy with my purchase.
The quality, workmanship, rollabilty and usability is impressive! I initially purchased a smaller generator. I contacted the company and told them I needed a bigger generator and asked if I could return the one I received. No problem! After being educated I bought the HP2+. I unboxed it, charged it and then put it to work. It was so quiet. Everything about this generator, from the packaging, to it's sleek design and its ease of use is worth every penny. I love it! Furthermore, David K was exceptional in assisting me on every step! I never once I felt this company was not honest! So grateful I took the leap and invested the money into this product.
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