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FAQ

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Why Generark?

The Generark emergency power supply is the most reliable, versatile, and portable emergency power for your home that doesn't require any gas or fuel, which includes theHomePower ONE backup battery power station and theSolarPower ONE solar panel power generator.

 

It's battery-based so you can use it both indoors and outdoors.

 

Reliability and safety are the ultimate reasons to go with Generark instead of other brands. When it comes to the power supply in an emergency situation for your home and family, reliability is the key. We're the only one in the market providing a 5-year warranty on the products, while others only offer up to 2 years.

 

  • - Includes 6 built-in protection modules in the battery management system (BMS).
  • - Every unit undergoes 52 reliability and safety tests and is covered by a 5-year limited warranty.
  • - Energy efficiency and safety have been tested and certified by the U.S. Department of Energy, California Energy Commission, Federal Communications Commission, and the United Nations 38.3 Transport Safety Standard.
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It provides a continual emergency power supply to charge your electronic devices and operate your home appliances in any emergency situation. It enables your family to overcome any disasters and accidents by staying fully charged and connected in the safety of your home.

 

The Generark team has many years of experience in battery power supplies; reliability and safety are the ultimate reasons to go with Generark instead of other brands.

Can I purchase Generark outside of the United States?

We only ship within the United States and Canada for orders made on generark.com. However, you can use a forwarding service, like https://www.shipito.com, to get your order shipped to a country outside of the U.S. and Canada.

Where is my order?

You will receive an email confirmation shortly after placing your order and once your order ships, you will receive an email with tracking information. Our shipping time frames depend on where you are located and vary depending on the shipping method you select. Please allow up to 2-3 business days for your order to be fulfilled and ship.

How long does it take to ship my order?

Our shipping time frames depend on where you are located and vary depending on the shipping method you select. Please allow up to 2-3 business days for your order to be fulfilled and ship.

 

Our U.S. Shipping Times are as follows:

 

Shipping for Continental US orders (per unit)

- FREE Standard Shipping: 3-7 business days + 2-3 days processing time

 

Shipping for Non-Continental US = Alaska, Hawaii (per unit)

- 5-10 business days + 2-3 days processing time

 

For more information, please visit https://www.generark.com/policies/shipping-policy

What is and how long is the warranty?

We offer 5-year limited warranty for all purchases made on generark.com. For more details, please visit https://www.generark.com/pages/warranty

Where can I find the latest user manual?

You can find the full, latest user manual here: https://www.generark.com/pages/user-manual

How can I contact customer support?

Product

HomePower ONE

What devices can the HomePower ONE charge or power?

The HomePower ONE has multiple output ports including 2x USB-A, 2x USB-C, 3x AC outlets, and a car outlet. It can charge and power crucial communication devices, home appliances, security devices, cameras, lighting, medical devices, tools, and more.

 

The USB-A and USB-C ports can charge common battery-powered devices charged by USB ports.

 

The AC outlets can charge and power devices that operate at less than 1000 Watts.

 

The total wattage output from the HomePower ONE should be under 1000 watts. If exceeded, the HomePower ONE will shut off automatically.

 

Please check your device's specifications before use.

How long can the HomePower ONE power up my device?

As a general rule of thumb, working time = 1002Wh X 0.85 / operating wattage of your device.

 

For example, if your device is 60W, the working time will be about 1002Wh X 0.85 / 60w=14.2hrs.

 

Please note: the actual working time may vary from different usages and conditions.

Can I charge my HomePower ONE while supplying power to other devices at the same time?

Yes! The HomePower ONE can be recharged while charging other devices.

Can the HomePower ONE power the whole house?

Please note that the HomePower ONE is designed to be a PORTABLE power station. It keeps your choice of home devices charged and operational for up to 7 days on a single charge (depending on the power required by the individual device and the frequency of your using it). It's compatible with home appliances, electronic communication and medical devices, security systems, and more. You can conveniently take the HomePower ONE to the area where your device is located, and plug your device into the unit. If your devices are located in different areas and you need to power them at the same time, you can either move all the devices to one area or buy multiple HomePower ONE units for more backup power and flexibility.

Does the HomePower ONE turn on automatically if the power goes out?

The Generark emergency power supply is a portable power station. You will need to plug your device into the unit and turn on the unit after the power at your home goes out. It doesn't turn on automatically for safety reasons.

Can I use the HomePower ONE indoors?

Yes, the HomePower ONE can be used indoors. It doesn't emit any gas or harmful substances. It's 100% safe to be used indoors.

How long will the HomePower ONE last?

The HomePower ONE will hold the charge for a minimum of one year after it's fully charged. We recommend using and recharging it every 6 months as the best practice to keep the product in good condition.

 

After 500 full cycles of recharging (from 0% to 100%), the battery will still be holding at least 80% of its original capacity.

 

If you adopt the best recharging practice, i.e. recharging it before the battery level drops below 25%, the capacity loss rate will improve significantly. The battery will still be holding at least 90% to 95% of its original capacity after 500 cycles.

 

We expect our products to last for a long time and you don't need to change the battery inside.

Is the HomePower ONE waterproof?

The HomePower ONE is not waterproof. Please do not store or use it in humid environments for long periods of time.

SolarPower ONE

Can the SolarPower ONE charge smartphones and tablets directly?

Yes! The SolarPower ONE has USB-A and USB-C ports that can directly charge the common mobile devices.

How do I clean my SolarPower ONE?

Dust and dirt on the surface should first be removed using a soft brush. Use a damp cloth to wipe the surface of the solar panel to remove any remaining residue. Any adhesive should be removed from the solar panel surface as soon as possible to avoid any potential damage to the panel.

Is the SolarPower ONE waterproof?

The SolarPower ONE solar panel power generator is built with durable and heat resistant materials and is designed to withstand outdoor weather.

 

Solar panels are rated IPX5 water resistant (IPX5: Can resist a sustained, low-pressure water jet spray.) The solar panels should not be left out in rain, snow, or high humidity.

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